Platinum Gold Posted June 29, 2019 Posted June 29, 2019 I ordered this bundle and I got it today finally but the freedom fighter bracelet is missing
Gaudet Posted June 29, 2019 Posted June 29, 2019 7 hours ago, Extreme Occident said: I ordered this bundle and I got it today finally but the freedom fighter bracelet is missing I have ordered the exact same merch, as well as you received it today ( I AM OVER THE MOON!) ... and I have just realized now that I am missing the freedom fighter bracelet too! Bummer! Maybe they can send it over separately? I will see if I can contact them, I got an email from them a couple of days ago confirming that my order had finally cleared customs and was on its way.
Je5u5 Posted June 29, 2019 Posted June 29, 2019 9 hours ago, Extreme Occident said: I ordered this bundle and I got it today finally but the freedom fighter bracelet is missing I ordered this too and while I haven't received it I've read different users saying their order didn't include it. So not only we're getting it weeks late but incomplete. Talk about poor customer service.
give-it-2me Posted June 30, 2019 Posted June 30, 2019 My bracelet is missing too if i'm honest i didn't really want it but still it's absolutely dreadful customer service from them weeks late and missing items. I hope everyone sends them and email of complaint and @'s Madonna and Guy on Instagram and twitter so they can be aware of the issues and avoid using them again
Bretticus Posted June 30, 2019 Posted June 30, 2019 You can order the bracelets by themselves at the official Australian Store, just not the Freedom Fighter one for some reason.
FreeMySoul Posted June 30, 2019 Posted June 30, 2019 I only received 1 shirt that I ordered and 6 cds from Ticketmaster redemption for my 3 tix I also ordered the clear vinyl, the logo scarf and I believe another T-shirt but nothing else has arrived
anastaza Posted June 30, 2019 Posted June 30, 2019 My Medellín shirt finally arrived on Friday. Still waiting on the World Pride shirt. My friend was in NY last weekend and went to the pop up store. I asked him to pick me up the Madame X necklace, and he brought it to me this weekend. I really like it!
Candyperfumeboy Posted June 30, 2019 Posted June 30, 2019 Ordered my Madame x t shirt what feels like months ago and it JUST shipped yesterday. The customer service is really really terrible. Over two weeks late to even ship.
Disintegration Posted June 30, 2019 Posted June 30, 2019 Yeah I really have no idea when I’ll get my shirt and bag , I’ve sort of given up thinking about it.
Guest juliebean Posted June 30, 2019 Posted June 30, 2019 4 hours ago, anastaza said: My Medellín shirt finally arrived on Friday. Still waiting on the World Pride shirt. My friend was in NY last weekend and went to the pop up store. I asked him to pick me up the Madame X necklace, and he brought it to me this weekend. I really like it! the necklace is so pretty.
Voguerista Posted July 3, 2019 Posted July 3, 2019 On 6/30/2019 at 9:57 AM, anastaza said: My Medellín shirt finally arrived on Friday. Still waiting on the World Pride shirt. My friend was in NY last weekend and went to the pop up store. I asked him to pick me up the Madame X necklace, and he brought it to me this weekend. I really like it! Beautiful. I loveeee
Steve Posted July 3, 2019 Posted July 3, 2019 The bracelets haven’t arrived at the US distribution center and will ship separately. additionally the photo crotch shot tee is still unavailable . You should call and ask for shipping refunds for the delay, inconvenience and poor customer service like not letting you know the bundle was incomplete.
FreeMySoul Posted July 3, 2019 Posted July 3, 2019 Just now, Steve said: The bracelets haven’t arrived at the US distribution center and will ship separately. additionally the photo crotch shot tee is still unavailable . You should call and ask for shipping refunds for the delay, inconvenience and poor customer service like not letting you know the bundle was incomplete. My friend emailed them and they said the rest of the merchandise is suppose to arrive in August
Steve Posted July 4, 2019 Posted July 4, 2019 14 minutes ago, FreeMySoul said: My friend emailed them and they said the rest of the merchandise is suppose to arrive in August I was told mine will be shipped next week
Martin B. Posted July 4, 2019 Posted July 4, 2019 I finally received my vinyl and the corner is unfortunately slightly damaged.
FreeMySoul Posted July 4, 2019 Posted July 4, 2019 6 minutes ago, Martin B. said: I finally received my vinyl and the corner is unfortunately slightly damaged. return for a new one or a refund all that money and then it's damaged
cjfinley Posted July 4, 2019 Posted July 4, 2019 Has anybody received the pride flag?? Curious to know what the quality is like
Je5u5 Posted July 4, 2019 Posted July 4, 2019 1 hour ago, cjfinley said: Has anybody received the pride flag?? Curious to know what the quality is like Receiving the pride flag after pride is
FreeMySoul Posted July 4, 2019 Posted July 4, 2019 2 hours ago, cjfinley said: Has anybody received the pride flag?? Curious to know what the quality is like Nope
Martin B. Posted July 4, 2019 Posted July 4, 2019 9 hours ago, FreeMySoul said: return for a new one or a refund all that money and then it's damaged I'm in Canada. It would cost me a postage fee back to the US. So I'm going to keep it that way and write to them complaining about their poor customer service (that will not change anything, but at least I'll have told them)
HolidayGuy Posted July 4, 2019 Posted July 4, 2019 FreeMySoul- six CDs for three tickets? Hope you distributed some to others. Picked up our shirts from the mail earlier this week (digital-album bundle).
Stranger 68 Posted July 4, 2019 Posted July 4, 2019 (edited) Damn...i still wait for my Clear Vinyl??? Seems it takes a few weeks from US to me!!! Edited July 4, 2019 by Stranger 68
HolidayGuy Posted September 8, 2019 Posted September 8, 2019 Not sure when it took effect, but... the only bundle now available via her store is the Madame X Album Cover T, which comes with the CD and digital album. It also looks like some shirts that weren't available previously as standalone items are now available as such?
Master Dita Posted September 8, 2019 Posted September 8, 2019 What happened to all the items on the store! Very disappointing
ITG Posted September 9, 2019 Posted September 9, 2019 1 hour ago, Master Dita said: What happened to all the items on the store! Very disappointing Most likely gonna flog it all off at the Tour.
Bretticus Posted September 9, 2019 Posted September 9, 2019 I hope we get new tour merch and it's available to buy online.
the-queen Posted September 9, 2019 Posted September 9, 2019 9 hours ago, Bretticus said: I hope we get new tour merch and it's available to buy online. Agree. I can never have too much Madonna stuff!
Kelmadfan Posted September 9, 2019 Posted September 9, 2019 Madonna's Store isn't known for their accuracy and timely shipping. I've dealt with them for years and they are consistently horrible. I ordered the Pride Flag and PD and they ended up sending the flag in an opened bag. No paperwork or receipt. I called them and asked where my PD was and they sent me two, separately. It's crazy.
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