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dimos

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Posts posted by dimos

    Prague - November 7

    in ARCHIVE - Madonna

    Posted

    amazing tour effect !

    Czech Republic iTunes Top Albums

    1 Madonna - Rebel Heart (Deluxe)
    2 Adele - 25
    3 Coldplay - A Head Full of Dreams
    4 Dave Gahan & Soulsavers - Angels & Ghosts
    5 Kryštof - Srdcebeat
    6 Tata Bojs - A/B
    7 Thomas Newman - Spectre (Original Motion Picture Soundtrack)
    8 Iron Maiden - The Book of Souls
    9 Ellie Goulding - Delirium (Deluxe)
    10 Madonna - Celebration (Deluxe Version)

    Viagogo tickets - dodgy?

    in ARCHIVE - Madonna

    Posted

    they reply today to my mails...

    Dear "dimos",

    thanks for contacting us at viagogo.

    First of all, please accept our apologies for our delay.

    Regarding your transaction # 3445355, for Madonna, in Milan - please rest assured that we contacted your seller this morning, and he confirmed us that he had brought the tickets right this morning to UPS. Therefore, your tickets will be delivered to the address that you specified in the system, at the beginning of next week.

    As soon as your tickets will be taken in charge by the courier and scanned, you will receive an email with the tracking number.

    Once again, please accept our apologies for the inconvenience.

    For any further question, please don't hesitate to contact us.

    To answer to this email, please click on the link CONTACT US.

    Kind regards,

    viagogo

    Εξυπηρέτηση Πελατών

    Viagogo tickets - dodgy?

    in ARCHIVE - Madonna

    Posted

    Their customer service department is beyond AWFUL. They fucked me over with Sticky and Sweet tickets, I ended up complaining to their CEO via email, their European Operations manager stepped in and sorted it out quickly. Since that debacle I've made sure to slag them off to everybody.

    The CEO's email is eric.baker@viagogo.com

    Here's a copy of the the rather arsey email I sent him.

    Dear Mr. Baker,

    Forgive me for the direct e-mail but my frustrations with your customer service department mean that I'm left with no other option and I'm hoping that you can help provide an acceptable resolution to my ongoing issue with Viagogo.

    I contacted Viagogo on August 19th to purchase a Golden Circle ticket for Madonna's September 11th show in Wembley Stadium. On August 22nd, having not received any confirmation from the seller, I contacted Viagogo to cancel the transaction so I'd be free to find an alternative ticket. The initial salesperson I spoke to told me the transaction couldn't be cancelled for 10 days, I requested to speak to a supervisor, was told this wasn't possible and he put the phone down on me whilst I was still speaking. I called back immediately and spoke to another salesperson who said no supervisors were available as they were either in a meeting or "having a cigarette".

    Eventually I spoke to a supervisor who offered a resolution, he'd authorise the reallocation of the funds to a set of Viagogo allocated tickets. The supervisor put me back on the phone to the salesperson and we found a set of suitable tickets on your website (which were slightly more expensive but I confirmed I'd be happy to pay the difference). I authorised the transaction after being on the phone for close to half an hour and, as far as I was concerned, I had purchased a Gold Circle ticket.

    I checked my credit card statement on August 26th and noticed that no charges had been made by by Viagogo. I contacted your customer service team, spoke to Sean who said he'd investigate. I was told there was no record of the transaction made on Friday 22nd and that I didn't have a ticket to the concert. I was assured that Sean would investigate and that James, a supervisor would call me back. James failed to return my call and on Saturday 30th August, I had to contact him. James told me the call would be escalated to head office and gave me his personal assurance that he would contact me on Monday September 1st. It's now September 3rd and I've still not received a call. I have however received what appears to be an impersonal, automated e-mail stating that my transaction was cancelled on September 2nd.

    When I spoke to the supervisor on August 22nd I made it explicitly clear that I didn't want to get to a week before the concert without a ticket or that all the tickets available were at an, and I use this word in its truest sense, EXTORTIONATE price. This is exactly the situation I am now in, thanks to the inefficiency and seeming ineptitude of your (rather ironically named, I'm sure you'll appreciate) customer service department.

    You were recently quoted, Mr Baker, as saying "Before the days of secondary ticketing on the internet, fans had to deal with some tout on the street corner; you have to know who they are, you don’t know who you’re meeting, you don’t know if you’re getting a ticket, who knows what’s happening basically," and, to be honest this is exactly how I feel after my protracted, frustrated and fruitless dealings with your members of staff. I find it truly incredulous Mr. Barker, considering the state of flux the secondary ticket market is in at the moment, that your company treats its customers so shoddily.

    I hope you will understand my level of frustration from the fact that I've taken time to make so many calls, and now to write to you directly. Please can you ensure this matter is investigated and I would be grateful for your suggestions on an appropriate resolution. At the end of the day, I just want to go to the concert.

    :shock: :shock:, :shock:

    oh god....

    still no answer to my mails....

    i sent them the first 3 days ago..

    Viagogo tickets - dodgy?

    in ARCHIVE - Madonna

    Posted

    Found these numbers online. I don't know if these number's are still active

    +44 203 137 6080 - Inside/Outside UK

    0845 862 3670 - Inside UK Only

    Be prepared to be on hold up to 20 minutes before you speak to a human.

    I call them 1000 times..no answer..

    Oh God terrible site...really..

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