they reply today to my mails...
thanks for contacting us at viagogo.
First of all, please accept our apologies for our delay.
Regarding your transaction # 3445355, for Madonna, in Milan - please rest assured that we contacted your seller this morning, and he confirmed us that he had brought the tickets right this morning to UPS. Therefore, your tickets will be delivered to the address that you specified in the system, at the beginning of next week.
As soon as your tickets will be taken in charge by the courier and scanned, you will receive an email with the tracking number.
Once again, please accept our apologies for the inconvenience.
For any further question, please don't hesitate to contact us.
To answer to this email, please click on the link CONTACT US.