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    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

    AIRLINE OF DUTY American Airlines pram row hero reveals he stepped in to save crying mother from raging flight attendant because he ‘didn’t want to see a baby get hurt’

    Flight champ revealed as Texan insurance boss Tony Fierro who stood up for weeping mum in shock viral footage
     
    By Neal Baker  
    24th April 2017, 9:49 am

    THIS is the hero who stood up for a crying mum allegedly hit with a pram by a steward on a packed flight.

    Tony Fierro, 42, stepped in to confront a raging American Airlines host because he was afraid a tot would get hurt.

    nintchdbpict000319034400.jpg

    Brave insurance boss Tony Fierro stood up for the shaken mum who alleged that a steward hit her with her pram

     

    airlines4.jpg

    Furious passenger Tony Fierro stood up for a weeping mum on board an American Airlines flight

     

    airlines7.jpg

    A raging crew member had to be held back after egging on Tony to ‘hit’ him

    And the Texan insurance boss, who has been praised for intervening in the flight fracas after footage went viral at the weekend, was seen leaping from his seat and demanding to learn the attendant's name.

    Speaking for the first time since the scrap, the regular church-goer told local ABC channel WFAA: "A baby almost got hurt. That's what fired me up".

    Humble Fierro added: "I don't want to make a big deal about it".

     

    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

    American Airlines employee allegedly hits woman with her baby's stroller, suspended

    New York, NY, United States |  Apr 22, 2017, 06.25 PM (IST) 

    American Airlines has suspended an employee after a video showed an altercation on one of its planes involving crew, several passengers and a crying woman carrying a young child.

    An American Airlines employee violently took a stroller from the woman, hitting her with it and just missing her child, Facebook user Surain Adyanthaya said in a post accompanying the video he put on the site on Friday.

    Less than two weeks ago, a 69-year-old doctor, David Dao, was hospitalised after Chicago aviation police dragged him from a United Airlines plane sparking international outrage and a public relations nightmare for the carrier.

    American Airlines was investigating Friday's incident, which happened on Flight 591 from San Francisco to Dallas before the plane took off, Leslie Scott, an airline spokeswoman said.

    The incident started over a dispute as to whether the woman could bring her stroller on the flight, Scott said.

    Adyanthaya did not immediately respond to a request for comment.

    In his video, the woman with the child can be heard asking flight attendants for the stroller. A male passenger then walks toward the front of the plane and demands from the airline crew the name of the employee who took the stroller before he returns to his seat.

    Moments later, another American employee, who Scott said was a flight attendant, enters the plane and the male passenger confronts him.

    "You do that to me and I'll knock you flat," the passenger can be heard saying to the flight attendant.

    The two then confront each other in the aisle of the plane and the employee can be heard challenging the passenger to hit him. The passenger eventually returns to his seat and the flight attendant leaves the plane.

    "We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident," the airline said in a statement late on Friday.

    The woman and her family were being upgraded to first class for the remainder of their international trip, it said.

    (Reuters)

    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

     

    Then on Wednesday, the Huffington Post reported that Jennifer Rafieyan, a 47-year-old woman from New Jersey, claimed that she was sexually harassed and groped by a visibly intoxicated man on a United flight in March. When she complained, she said, a flight attendant apologized and said the man had harassed another crew member, but continued to serve him alcohol.

    Sorry but :rotfl: 

    United is so terrible!

    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

    Scorpions, handcuffs and groping allegations make United’s terrible week even worse

    By Greg Hadley

    Still reeling from the international outrage over the treatment of a passenger who was injured and dragged off a flight on Sunday, United Airlines has been hit with a rash of embarrassing stories that seem to reinforce the company’s reputation for shoddy customer service.

    On Tuesday, the Los Angeles Times reported that businessman Geoff Fearns paid around $1,000 for a first-class ticket to Hawaii in early April and was on the plane preparing for takeoff when he was informed that a higher priority customer needed a seat, so he would need to disembark.

    Fearns told the Times that he refused, much like Dr. David Dao, the man at the center of the original controversy. However, the flight crew insisted.

    “They said they’d put me in cuffs if they had to,” Fearns claimed.

    Instead, Fearns was given an economy seat. When he complained and demanded a refund, United gave him a $500 travel voucher and refunded him the difference between his first class and economy seats. Fearns said he was rejecting the offer and considering legal action. It was the video of Dao, however, that caused him to go public about the incident, he said.

    The company has not issued a statement on the incident, per CBS Los Angeles.

    Then on Wednesday, the Huffington Post reported that Jennifer Rafieyan, a 47-year-old woman from New Jersey, claimed that she was sexually harassed and groped by a visibly intoxicated man on a United flight in March. When she complained, she said, a flight attendant apologized and said the man had harassed another crew member, but continued to serve him alcohol.

    “She said, ‘I’m so sorry. We felt really bad putting him next to you, but there was nothing we could do. He was doing the same kind of stuff to the other flight attendant,’” Rafieyan told the Huffington Post.

    Rafieyan said she was traveling with her 12-year-old daughter on the flight from Phoenix to Newark, New Jersey, and that the man boarded the plane drunk, needing the flight crew’s help to make it to his seat, despite the fact that FAA prohibits airlines from seating passengers who are visibly intoxicated.

    According to Rafieyan, the man rubbed her legs, grabbed her knee, kissed her hands and put his head on her shoulder, per NJ.com. He also grabbed a to-do list she was working on and wrote “PASIONAT NITE XX.”

    After the flight landed, Rafieyan complained, and United sent her an apology email and four travel vouchers for $100. Rafieyan said she has since lodged complaints with the FAA and FBI.

    “We sincerely apologize to Ms. Rafieyan and her family for their experience. We are reviewing the way that this situation was handled on board, and how our customer care team responded,” a United spokeswoman told The Huffington Post. “We will follow up with Ms. Rafieyan to apologize again, and discus how we could have handled this situation better.”

    On Thursday, CNBC reported that a man was stung by a scorpion on a United flight Sunday.

    On a flight from Houston to Calgary, the creature dropped from the overhead bin onto the man’s head and stung him when he shook it out onto the tray table in front of him, per the Washington Post. The man was apparently returning from vacation in Mexico, where more scorpion stings occur than anywhere else in the world. However, it is unclear how the animal managed to make its way onboard. The man refused medical treatment.

    All told, it is uncertain if United bears any responsibility for the scorpion’s presence on the plane, but given the kind of week the company is having, it certainly is less than ideal. United told Global News it is looking into the situation.

    “Talk about snakebit,” a crisis management expert told the Post. “The next time United does its emergency protocols, they will be dropping insect repellant along with the mask.”

    Finally, Dao’s family held a press conference Thursday, announcing that he would “probably” sue United after he sustained a concussion, broken nose and lost teeth from the incident that shocked social media and caused the company stock to plummet, resulting in a $1.4 billion loss.


    Read more here: http://www.sacbee.com/news/nation-world/national/article144469539.html#storylink=cpy

    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

     

    Monday - CEO cunt refused to apologize

    Tuesday - UA shed 1 billion in market value, CEO cunt apologize but still not willing to address the passenger by his name

    I wonder what will he do if Wednesday another 1 billion shed off UA market value? :1251: 

    I hope UA board fires him.

    Just as I expected, 3rd statement came out from the CEO cunt and this time around he apologized to Dr. David Dao.

    United CEO says ‘system failure’ led to passengers removal

    United-Bad_Behavior_Exposed_25842.jpg-aa

    By Laura Kelly - The Washington Times - Thursday, April 13, 2017

    United Airlines CEO Oscar Munoz said it was a “system failure” that led to the violent removal of a seated passenger on a United Airlines flight on Sunday.

    “We have not provided our front line supervisors and managers and individual with the proper tools, policies, procedures that allow them to use their common sense,” Munoz told ABC Nightline, Wednesday night.

    It was the first interview Munoz gave after the incident drew global condemnation of the airline for using security personnel to forcibly remove passenger Dr. David Dao, after he was randomly selected to be bumped from the flight to make room for United employees.

    Dr. Dao, after refusing to give up his seat on the flight, was violently dragged by airport security through the plane, the incident captured on video by other passengers, which quickly went viral online.

    From Monday to Tuesday, Mr. Munoz failed to adequately respond tot he public outrage at the incident. His first public statement used the term “re-accomodate” to describe the treatment of Dr. Dao, inciting anger and mockery on social media for its flippancy.

    A second statement, released internally but obtained by CNBC, lauded employees for their handling of the situation, again throwing salt in the wound of public opinion.

    By Tuesday afternoon, Mr. Munoz released a third statement, accepting full responsibility and apologizing to Dr. Dao, the passengers and the public about the matter.

    Mr. Munoz told ABC he felt “ashamed,” when he first saw the video, but his first reaction was to understand the facts and circumstances. “My initial words fell short of truly expressing what we were feeling,” he told the news channel.

    Asked if he thinks his latest statement on the matter is too little too late, he answered that it’s “never too late to do the right thing. My initial reaction to the process was to get facts and circumstances, and my words failed.”

    Mr. Munoz said that moving forward they would never employ the use of security personnel to remove a paid, ticketed passenger seated on the flight.

    He was then questioned over a Los Angeles Times article that interviewed California businessman Geoff Fearns, who alleged that on a United flight a week earlier, he was threatened with handcuffs by staff if he didn’t give up his seat for a higher priority passenger.

    “I heard about that i don’t know any of the details,” Mr. Munoz told ABC, “but probably a good example of why our policies need to be re-examined.”

    A spokesman for United Airlines told the Associated Press on Wednesday it would refund all the passengers on flight 3411 and that Dr. Dao is not at fault. “No, he can’t be… no one should be treated that way period,” he said.

    On Wednesday, Dr. Dao filed an emergency “bill of discovery” against the airline in Illinois State Court, NBC news reported, to retrieve evidence that documents the incident to be “preserved and protected.”

    This includes surveillance video, cockpit voice recordings, passenger and crew lists, incident reports, among others, NBC reported.

    http://www.washingtontimes.com/news/2017/apr/13/oscar-munoz-says-system-failure-led-passengers-rem/

    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

    Aerospace & Defense | Wed Apr 12, 2017 | 7:02am EDT

    United Airlines faces mounting pressure over hospitalized passenger

    By Alana Wise

    United Airlines (UAL.N) and its chief executive faced mounting pressure on Tuesday from a worldwide backlash over its treatment of a passenger who was dragged from his seat on a plane on Sunday to make room for four employees on the overbooked flight.

    Lawyers for the passenger, Dr. David Dao, issued a statement late on Tuesday confirming his identity and saying that he and his family were "focused only on Dr. Dao's medical care and treatment" in a Chicago hospital.

    The U.S. Department of Transportation launched an inquiry into the incident, and New Jersey Governor Chris Christie called for new rules to curb the airline practice of overbooking flights.

    United CEO Oscar Munoz issued a statement on Tuesday apologizing to Dao without naming him. "I'm sorry. We will fix this," Munoz said. "I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way."

    On Monday, Munoz issued a memo to employees defending the company but not apologizing to the passenger.

    Munoz, a former railroad executive who took over the helm at United in 2015, had already been under pressure from activist investors to improve the airline's performance, including its customer relations.

    Video showing Dao being yanked from his seat by airport security Sunday evening and dragged from United Airlines Flight 3411 at Chicago O'Hare International Airport went viral and sparked global outrage.

    An online petition calling for Munoz to step down had nearly 22,000 signatures by early Tuesday evening.

    On Chinese social media, the incident attracted the attention of more than 480 million users on Weibo, China's Twitter-like platform.

    United has about 20 percent of total U.S.-China airline traffic and has a partnership with Air China, the country's third-largest airline, according to analysts. It flies to more Chinese cities than any other U.S. carrier. Last year, United added nonstop flights from San Francisco to Hangzhou, its fifth destination in mainland China.

    Dao, before being dragged off the parked plane, said repeatedly that he was being discriminated against because he was Chinese, according to Tyler Bridges, a fellow passenger on the flight from Chicago to Louisville, Kentucky.

    "He said, 'I'm a doctor; I need to see patients,'" said Bridges, a civil engineer from Louisville who recorded much of the incident on his phone.

    Shares of United Continental closed down 1.1 percent at $70.71, after falling as much as 4.4 percent earlier. The company shed as much as about $1 billion in market value before ending the day with a loss of about $250 million. More than 16 million United shares changed hands, the most for any session in a year.

    The stock is down about 3 percent for the year.

    United is also suffering from broader worries among investors about U.S. airline performance.

    In the United States, social media outrage continued, with the incident trending on Twitter for the second consecutive day. Many users promoted hashtags #NewUnitedAirlinesMotto and #BoycottUnitedAirlines.

    This is the second time in less than a month that United has been caught in a social media storm. In late March, a United gate agent's decision to refuse to board two teenage girls wearing leggings provoked a viral backlash.

    American Airlines staff hit a woman and baby with her stroller (pg2)

    in Politics and World Events

    Posted

    Passenger dragged off overbooked United flight

    By Christina Zdanowicz and Emanuella Grinberg, CNN

    Updated 1026 GMT (1826 HKT) April 11, 2017


    (CNN) — A man's refusal to give up his seat on an overbooked United Airlines flight led to a disturbing scene Sunday that has travelers up in arms over airline policies.

    The Department of Transportation said it will review the incident, in which a passenger was forcibly removed from the Louisville, Kentucky-bound United flight 3411 at Chicago O'Hare International Airport.

    The incident has prompted one security officer's suspension and created a publicity nightmare for United.

    Several passengers recorded the incident on their phones and posted video on social media showing three Chicago Department of Aviation security officers dragging the man, who has not been identified, down the aisle by the arms and legs while other passengers shout in protest. He continued to resist after he was removed and ran back onto the airplane, face bloodied from the encounter.

    "It was very traumatic," passenger Jade Kelley said. She did not witness the entire event but she said the sound of the screams still haunt her.

    "It was horrible. I had trouble sleeping last night and hearing the video again gives me chills."

    An 'involuntary de-boarding situation'

    The incident sparked criticism of a system that allows airlines to involuntarily boot passengers from flights. United was acting within their rights and following policy. Then, the situation turned physical.

    United asked passengers to give up their seats voluntarily for compensation. Four crew members needed to get on the flight in order to work another one in Louisville or else that flight would be canceled, airline spokeswoman Maddie King said.

    When no one volunteered, the airline was forced into an "involuntary de-boarding situation," airline spokesman Charlie Hobart said.

    United weighs a number of factors to determine which passengers would leave the flight, such as connecting flights and how long the delay will leave the customer at an airport, Hobart said.

    United employees explained the situation to the man several times, Hobart said. When he refused they followed Department of Transportation protocol and called local law enforcement to forcibly remove him from the plane.

    Passenger Tyler Bridges said the request for volunteers came after everyone had boarded. It was easy to understand why no one responded -- it was Sunday night and the next flight was not until the following afternoon, he said.

    Bridges said two officers tried to calmly talk the man out of his seat before a third approached him in an aggressive manner. The officer told him he had to get off the plane, and when he resisted, the officer grabbed him out of his seat and carried him out with the other officers.

    The man hit his head on an armrest, Bridges said. He yelled that he was a doctor and that he was being profiled for being Chinese. The scene left everyone unsettled, including children who started crying, Bridges said.

    "It was pretty shocking that it got to the level that it got to. In part that's the man's fault, when the police came on he shouldn't have resisted, he should have just left. But it was a pretty unbelievable scene with them grabbing him and pulling off," he said.

    Overbooking is not illegal, and most airlines do it in anticipation of no-shows, according to the US Department of Transportation. If no one volunteers, the airline can select passengers for removal based on criteria such as check-in time or the cost of a ticket, according to the US Department of Transportation's Fly-Rights.

    In an internal memo, CEO Oscar Munoz said the crew members approached the gate agents after the flight was fully boarded and said they needed to board the flight. They sought volunteers before commencing "involuntary denial of boarding process," offering up to $1,000 in compensation.

    When approached, the passenger "raised his voice and refused to comply with crew member instructions," Munoz said. He grew "more disruptive and belligerent" with each request, leaving agents with no choice to call security officers.

    He continued to resist even after he was removed, running back into the plane, Munoz said. Passengers shot video of him with blood streaming down his face.

    "Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right," he said.

    "I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident."

    Munoz issue a statement calling the incident "upsetting" and apologized "for having to re-accommodate" customers.

    "Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation,"

    The Chicago Department of Aviation said in a statement that the incident "was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department."

    That officer has been placed on leave effective today pending a review of the situation, the statement added.

    The four crew members did indeed board the plane, and it wasn't pretty, Bridges said. Passengers berated them, told them they should be ashamed of themselves and embarrassed to work for this company.

    "They just sat down quietly, it was super tense on the plane. Everyone was really unhappy after seeing this man pulled off," he said.

    "I think United messed this up on the front end," Bridges added. "It shouldn't have gotten to the point where there's a man on the plane or four people on the plane that have to be removed after they've already taken their seat. If they were overbooked they should have only let people on the plane that were going to be able to leave on the plane."

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